Welcome to ShopVault Help Center

Get oriented fast — find the guides you need to launch your store, manage orders, and grow sales with confidence.

ShopVault helps you build and run an online store — from your first product listing to payments, discounts, and fulfillment. This help center has everything you need to move quickly, whether you're setting up for the first time or fine-tuning a live store.

Start here

These two guides get your store ready to take its first order. Set up your storefront details first, then connect a payment provider so customers can check out.

Set up your storefront

Configure your store name, currency, and domain before you start selling.

Connect a payment provider

Accept cards, Apple Pay, and local payment methods at checkout.

Build your catalog

Add products one at a time or bring over an existing catalog in a single upload. Your media library keeps all photos and videos organized and CDN-backed, ready to attach to any product.

Add your first product

Create a product with pricing and photos from the media library.

Import products from a CSV

Migrate an existing catalog in one upload with automatic column mapping.

Upload assets to the media library

Store product photos, videos, and documents in one CDN-backed library.

Organize assets with collections

Group media by campaign or product line so the right file is always one search away.

Manage orders & payments

Once sales come in, you can fulfill orders, handle refunds, and reward customers with discount codes or gift cards — all from one place.

Fulfill an order

Mark an order as shipped and send the customer their tracking link.

Issue a refund

Refund an order fully or partially — the money goes back to the original payment method.

Create a discount code

Set up percentage or fixed-amount codes with usage limits and end dates.

Issue a gift card

Sell or gift store credit with digital gift cards customers redeem at checkout.

Find what you need

Use the search bar at the top of any page to jump straight to an answer.
Browse by category — Getting Started, Media Library, Products & Catalog, Orders & Fulfillment, and Payments & Discounts — to explore related guides together.
Each guide is short and task-focused, so you can act on it right away.