Issue a refund
Refund an order in full or in part — the money heads right back to the original payment method.
Send money back to a customer by refunding their order in full or in part. Whether a customer returns an item, changes their mind, or encounters an issue, you can process the refund directly from your order list and adjust inventory at the same time.
Open the order you need to refund from the Orders list.
Enter the amount to refund — partial refunds are totally fine, say for a single returned item.
You can refund the full order total or just a portion — useful when a customer returns one item from a multi-item purchase.
Click Refund. You can restock inventory for returned items right from the same screen.
Restocking inventory from the refund screen keeps your stock counts accurate without a separate step.
The order now shows a Refunded status, and the amount shows up in your next payout.
The refunded amount appears in your next payout, and the customer receives the money back to their original payment method.
What's next
Once the refund is processed, you may want to follow up with the customer or review your return policy to prevent similar issues in the future.