Connect a shared inbox
Route a team address like support@ into Loopdesk so nothing falls through.
You'll connect a shared team email address to Loopdesk so your whole team can see, assign, and reply to incoming messages in one place.
This keeps support requests, sales inquiries, and other team mail organized and ensures no message gets lost in someone's personal inbox.
Open Inbox in the top navigation.
Click Connect inbox.
Enter the Address — Loopdesk verifies ownership with a one-time forwarding rule.
Loopdesk uses this forwarding rule to verify you own the address — it's temporary and removed once the connection is confirmed.
Click Connect inbox — incoming mail becomes assignable conversations, reply history and all.
Your team can now see the full conversation history and assign messages to whoever should handle them.
What's next
With your shared inbox connected, invite your team members so they can start collaborating on incoming messages.