Welcome to CivicGrid Help Center

Get oriented fast — find the guides, categories, and starting points that match your role in CivicGrid.

CivicGrid helps your department manage service requests, infrastructure assets, work orders, permits, and inspections — all in one place.

This help center covers everything from onboarding your team to dispatching crews and issuing permits. Use the categories below to find what you need, or jump straight to a recommended guide.

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Get your team up and running

Start by bringing your colleagues in and registering the facilities your department works with. These two steps unlock the rest of CivicGrid for your whole team.

Invite your department team
Bring dispatchers, inspectors, and crew leads into CivicGrid with role-scoped access.
Register a city facility
Add a building to the facility registry so inspections and work orders can reference it.

Handle requests and work orders

CivicGrid keeps citizen requests moving from inbox to resolution. Triage incoming 311 reports, assign them to the right crew, and track progress without leaving your dashboard.

  • SLA timers start the moment a request is categorized — triage early to stay on target.

  • Match each request to crew availability, time window, and equipment before dispatching.

  • Follow live crew progress from the dashboard once a job is underway.

Triage a new citizen request
Categorize and prioritize incoming 311 reports so SLA timers start correctly.
Assign a request to a field crew
Match an accepted request to the right crew, time window, and equipment.
Dispatch and track a crew
Send a crew to a scheduled job and follow progress from the dashboard.

Manage assets, permits, and inspections

Keep your infrastructure visible and your permit pipeline moving. Monitor street lights and signals by district, review building permit applications, and schedule site inspections against permit milestones.

Monitor street lights and signals
Watch live outage counts by district and raise a work order straight from a faulted unit.
Review a building permit application
Check zoning, record a decision, and issue the permit with its conditions.
Schedule a site inspection
Book an inspector against a permit milestone with the right checklist.
Plan a road maintenance project
Schedule resurfacing work with the right crew and a traffic-friendly window.

Explore by category

Every guide in this help center lives under one of five categories — browse whichever matches your current task.

  • Getting Started — onboard your team and set up your department's foundations.

  • Service Requests — triage, assign, and resolve incoming citizen reports.

  • Assets & Infrastructure — register facilities and monitor live infrastructure health.

  • Work Orders & Crews — plan projects, dispatch crews, and track jobs to completion.

  • Permits & Inspections — review applications, record decisions, and schedule inspections.