Track claim status

Here's how to follow a claim from submission to payment, and catch any denials early.

You can monitor every claim you've submitted and see exactly where it stands with the payer — from initial submission through payment. Tracking claims this way helps you spot denials or delays before they become billing problems.

The Claims list gives you a complete view of your claim pipeline, and opening any claim reveals its full timeline and expected payment date.

1

The Claims list shows every claim and exactly where it sits in the payer's pipeline.

The Claims list shows every claim and where it is in the payer's pipeline.

This list is your hub for claim visibility — you can see the status of every claim at a glance and drill into any one for details.

2

Open any claim to see its timeline — submitted, accepted by the payer, and the expected payment date.

Open a claim to see its timeline — submitted, accepted by the payer, and expected payment date.

 

3

When the remittance posts, the claim flips to Paid, and any remaining balance moves to the patient automatically.

When the remittance posts, the claim flips to Paid and the balance moves to the patient if any remains.

Once the remittance posts, the claim status updates automatically and any remaining balance is routed to the patient account.

What's next

If you spot a claim that's stuck or denied, follow up with the payer or review the claim details to identify what needs correction.

For claims that post successfully, you can then manage patient balance collection or reconcile the payment against your records.